Wed 3 Dec 2008
HoS: Friskies Fail
Posted by Pasty under Hall of Shame, Rantish, Updated
[3] Comments
I tried to contact Friskies today because they don’t carry a bacon wet food for cats. Â 9Lives has a Liver & Bacon Dinner that my cat quite likes. Â How can you have the option to sell bacon to people and utterly refuse to do so? Â The mind boggles.
Anyway, I tried to submit feedback this is what I see:
We are currently updating this site.
Please return later today to enjoy the improvements.
Wow, that was lame. Â And after all that “work”! Â Name, number, email, address – Friskies needs to know. Really, they can’t listen to my cat food feedback without knowing where I live and how to reach me 24/7. Â Â
So I decided to write this post and I needed the exact error message (authenticity!) so I resubmitted the form.  I put in crap data and it went through fine.  OK, I think, I can submit my comment now.  Not so fast, my naïve self!  The website breaks again when I submit real data.  Fake data works like a charm.
Friskies is a Purina brand, so you can blame the parent company for the website problems, but the Friskies execs need to get on the bacon train.  Here are my original comments, which Purina refuses to accept:
Why don’t you have cat food (canned) with bacon in it? Â My cat’s love the 9Lives “Liver & Bacon” and I love feeding it to them because I also love bacon. Â Friskies has no bacon food that I can find, and I feel this is a mistake. Â I prefer 9Lives to Friskies because of the selection. Â And btw, the Indoor Selects line makes my cat throw up.
Update:
I replaced the ampersand above with “and” and substituted K for C in select(ion) and the submission was a success:
Thank you for contacting Nestlé Purina PetCare Company. Your email has been received by our Consumer Affairs Department. One of our team members will respond to your email as soon as possible.
This does not make me especially happy, because they have proved their previously theoretical incompetence.  Their SQL injection scrubbers are overzealous to the point of brutal retardation.  And here’s some more bad news, Friskies: I’ve gotten another cat, so now you’re losing DOUBLE the profits.
