With any luck, this will serve as the first post in a series of Babe of the Month posts.  If luck fails us, we will at least have a few pretty gals to stare at until interest wanes and the posts trail off.  So, this month’s babe is hot aussie Miranda Kerr.  It may be cheating to take a Victoria’s Secret model as the inaugural babe of the month for 2009, but after taking a look at the dozen pictures below, I don’t think you will hold it against me. (more…)

It’s a battle for surpremacy!  Only one can be the First Hall of Shame Inductee of the new year, but who will it be?  In one corner we’ve got FSN Ohio, employers of the universally detested Fred McLoud of Cavaliers broadcasting fame.  In the other corner we’ve got WOW Internet and Cable, a company with no reputation and a lot to prove.   Let’s see what happened…

Set Cavs vs Grizzlies on FSN HD at 8pm Jan 8, 2009 to record.

Blue Jackets hockey is scheduled to appear on FSN standard def at the same time; it does appear as scheduled.

Check recorded game, it is Blue Jackets Hockey in HD.

Called FSN; they say WOW is contractually obligated to show the same thing on Standard and HD channels. Insight et al use overflow channels to display different shows.

Called WOW and they say it was a broadcasting mistake; they show whatever FSN sends them and FSN messed up.

I tell them this is not acceptable and they aren’t winning me over.  They ask me what I’d like them to do.  That’s just the question I was waiting for.  Here’s what I think:

Quit jerking me around and TALK with your partners. I’ve got a broadcasting company telling me some distinctly different facts from my cable company.  Both of them make sense but both of them claim the other made a mistake; FSN didn’t broadcast what it was supposed to and WOW didn’t put the correct program on their guide.  So find out who made the mistake before it happens again!

First off, we’ve got to resolve the communication issues.  Nobody at either company has discussed this issue with the other.  If this was the evening news or the presidential inauguration you can bet they’d do something, but it’s just sports, so who cares?  

I care.  It’s nice that you credited my account for the loss of programming last night, but what I want is to have it fixed for next time.  Nobody is promising me a fix.  Nobody is even offering me a fix.  Call them.  Call your partners and discuss it.  I’ve got their number, do you need it?  Call them and find out why there’s a discrepancy between scheduling and broadcasting.  These things MUST be in sync for customer satisfaction and they are not.  Your customer is pissed off.

Problem: defined.  Solution: TBA.  Next Steps: get more information and call me back.

Thank you for calling and have a nice day.

Follow-Up

WOW has not given me a status update but they did give one to my friend at ColumbusCavs.net. Here’s a list he obtained of all the games left in the season that FSN will be showing, including which games conflict with the Blue Jackets and (most importantly) what channel on WOW you can find the game.

Columbus WOW – Cavs vs Blue Jackets

We’ll see after the next game (tonight) who, if anyone, gets to be inducted into the Hall of Shame.