Tue 16 Oct 2007
I think it should be pretty obvious by now that I have very little tolerance for shitty service. I like to think that I work hard for my money, and if I don’t feel like I’m getting what I paid for, then I will do my best to make sure I don’t send any more money the same way, and post here to try and influence others to not spend their money with those inducted into the Hall of Shame.
So, we have a dual-inductee post here. First up is Shirt.Woot. Woot, if you don’t know, is a site that posts a deal a day, of a random (usually) tech-oriented item. Earlier this year, they started up a new site, where they put up a shirt for sale every day. I needed some new tshirts, so I was browsing through and picked out a few – four to be exact. This was on October 4th. On the fifth, I get emails with four tracking numbers for each of the four shirts I ordered – there is no way to buy multiple items in one order, so each one is shipped individually.
Finally on the 10th, one of the tracking numbers worked. On the 11th, another one worked – both of these showed the shirts being picked up on 10/9. A few more days go by, and the other two tracking numbers still don’t work. So I email them on 10/14, asking whats up with my other two shirts. This is the ENTIRE response that I received this morning, 10/16:
“I apologize that you received tracking numbers for these 2 shirts. We are out of the XL. We are currently waiting for them to be reprinted so we can get those that ordered both designs in those sized shipped out.”
Now, if the shirts were out of stock, don’t you think you would email your customer to tell them? Why did I have to contact them? How did their system even let them send me a tracking number? What the fuck? If I hadn’t emailed them, would they have ever even known that they didn’t send me the shirts, since they had already given me tracking numbers?
So I get home today, and there are two Shirt.Woot bags sitting outside my door. Twelve days after placing my order, two of my shirts had finally arrived – or had they? I open the first bag, and saw three skulls looking back at me – as expected for shirt number one. I open the second bag, to see a shirt with a car and a clusterfuck of flora, a snake, a woman, and some playing cards. Not even close to the shirt I ordered.
So here I am, with one of the shirts that I ordered. No doubt that it I will hit the 2 week mark since ordering before I hear back about their shipping screwup. So I’ve sent them an email, asking where I can send this brown shirt back to, and how I can get my $45 back for the other three shirts they have been unable to deliver in a timely manner. I can’t wait for the response.
For the record, here is the shirt I was epecting to be in the second bag (titled “Stop Digital Piracy”, get it?), followed by what was actually in the bag:
And here are the other three shirts I ordered – the only one I have received is the first one:
UPDATE – 10/25
So, I emailed woot, asking for a refund for the three shirts they didn’t send me.Â Their response?
“We will have the correct shirt shipped out today overnight at no charge.”
Thats it.Â That is all they have to say.Â That email was on the 17th, and I received the digital piracy shirt on the 18th.Â A few days later, I received the Sore Thumbs shirt.Â Still no word on the Hot Wings shirt.Â They ignored my refund request all together, and have ignored the email I sent them on 10/20 asking why they ignored my refund request.Â I sent them another email, if no reply, I guess I file a complaint with the BBB and dispute the charges over the 4th shirt.